Privacy Policy 99sl – Malaysian Member Data Security

1. Introduction & Scope of Privacy Policy

99sl ("we", "Platform", "Company") is committed to protecting the privacy of every member who registers and uses our online Sports Betting and casino platform. This Privacy Policy applies to all personal information collected, processed, and stored by 99sl when you use our website and applications.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies in Malaysia handle users' personal data. As a platform serving Malaysian users, 99sl is committed to ensuring that all member data is handled with full responsibility and transparency.

This Privacy Policy explains the types of information we collect, the purposes for collecting it, how we protect your data, and the rights you hold over your personal information. If you have any questions, the 99sl support team is available 24 hours a day in Bahasa Melayu.

• This policy covers all your interactions with the 99sl platform, including registration, login, betting activity and financial transactions.
• This policy also applies to information collected through the 99sl mobile app, where available.
• In the event of any conflict between this policy and 99sl's Terms & Conditions, the Terms & Conditions shall take precedence on all matters relating to the contract.

2. Types of Personal Information We Collect

To provide the best possible service to 99sl members, we need to collect several categories of personal information. Below is an overview of the data types we collect and their purposes:

We only collect information that is strictly necessary for the stated purposes. 99sl does not collect sensitive data such as your health records, religious beliefs, or political views.

3. How We Collect Your Information

99sl collects your personal information through several different channels as you interact with our platform. Understanding how this works helps you make more informed decisions about what you share with us.

• Account Registration: When you register a 99sl account, you directly provide your name, phone number, email address, and other basic information as required.
• KYC Verification: When you go through the identity verification process, you upload a copy of your IC or passport for legal compliance purposes.
• Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX, or withdraw funds to your Malaysian bank account, the transaction details are recorded.
• Platform Activity: Our system automatically records your betting activity, sports preferences (such as Malaysia Super League football, badminton, or e-sports), and general usage patterns.
• Cookies & Tracking Technologies: The 99sl website uses cookies and similar technologies to remember your preferences and enhance your browsing experience.
• Support Communications: When you contact the 99sl support team via live chat or email, the content of those conversations is stored for training and service improvement purposes.

4. Use of Your Personal Information

The personal information we collect is used responsibly for legitimate and transparent purposes. Here are the primary ways we use your data:

• Account Management: To create, maintain, and secure your 99sl account, including safe login processes and two-factor authentication.
• Transaction Processing: To efficiently process deposits and withdrawals via your preferred Malaysian payment methods, including Maybank, CIMB, Touch 'n Go eWallet and DuitNow.
• Legal Compliance: To fulfil our obligations under Malaysia's PDPA, anti-money laundering (AML) laws, and Know Your Customer (KYC) identity verification requirements.
• Fraud Detection: To monitor suspicious activity, prevent unauthorised account use, and protect your account from unlawful access.
• Service Communications: To send you important account-related notifications, including transaction confirmations, security alerts, and policy updates.
• Platform Improvements: To analyse aggregated usage patterns for the purpose of improving the user experience, optimising match odds, and introducing relevant new features.
• Responsible Gaming: To monitor members' betting patterns and identify early signs of problem gambling, and to offer appropriate support where needed.
• Marketing (With Consent): To send you promotional offers, bonuses and updates on sporting events such as the EPL, Thomas Cup or FIFA World Cup, provided you have given consent to receive marketing communications.

99sl will not use your personal information for purposes unrelated to our services without first obtaining your explicit consent.

5. Information Sharing & Disclosure

99sl takes data sharing responsibilities very seriously. Under no circumstances do we sell, rent, or transfer your personal information to third parties for their own marketing purposes.

There are, however, limited circumstances in which we may need to share your information with certain parties:

• Payment Service Providers: Transaction details are shared with the payment processors required to complete your transaction via Touch 'n Go, GrabPay, DuitNow or FPX. These providers are bound by strict confidentiality agreements.
• Statutory Authorities: Where required by Malaysian law, a court order, or a lawful law enforcement investigation, we may be obligated to disclose certain information to the relevant authorities.
• Technology Providers: We work with a carefully selected group of third-party technology service providers to support our platform operations. All providers are held to security standards equal to or stricter than those of 99sl.
• Fraud Investigation: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities in accordance with our legal obligations.

6. Data Security Measures

Protecting the personal data of 99sl members is our absolute priority. We continuously invest in the latest security infrastructure to keep your information safe from cyber threats at all times.

• 256-bit SSL Encryption: All data transmitted between your browser and 99sl's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and IC numbers are stored in databases encrypted to the latest industry standards.
• Internal Access Controls: Only authorised 99sl staff with a legitimate business need may access member data. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): 99sl offers two-factor authentication as an added layer of protection for your account.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to potential threats without delay.
• Regular Penetration Testing: We conduct regular security testing carried out by independent third-party experts to identify and patch any system vulnerabilities.
• Incident Response Plan: 99sl has clear procedures in place to handle any potential data breaches, including the obligation to notify affected members within the stipulated timeframe.

While we take every reasonable precaution, no security system is completely foolproof. We encourage you to do your part in protecting your account by using a strong password and keeping it confidential.

7. Cookies & Tracking Technologies

The 99sl website uses cookies and similar tracking technologies to enhance your browsing experience and ensure platform features function properly. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are required for core website functions such as login sessions and security. Disabling them will affect your ability to use the platform.
• Preference Cookies: These cookies remember your preferences — such as language (Bahasa Melayu), currency (RM) and display settings — for a more comfortable browsing experience.
• Analytics Cookies: We use aggregated analytical data (not individual data) to understand how members use the 99sl platform for improvement purposes. This data cannot be used to identify any specific individual.
• Security Cookies: These cookies help detect suspicious login attempts and protect your 99sl account from unauthorized access.

You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality of the 99sl platform. Continued use of the 99sl website after the cookie notice is displayed will be considered as consent to our use of cookies.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 99sl's internal policies, you have several important rights regarding your personal information. We fully respect and support you in exercising these rights.

To exercise any of the rights listed above, please contact the 99sl privacy team by email at support@99sl.xyz with the subject line "Privacy Rights Request". We will respond within the timeframe prescribed by applicable Malaysian law.

9. Data Retention & Deletion

99sl does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: For as long as your account remains active, we retain all information necessary to provide you with 99sl's services.
• Data After Account Closure: Upon account closure, we retain financial transaction records and identity verification information for a minimum of 7 years, in line with Malaysian legal requirements on financial records and anti-money laundering.
• Marketing Data: Data used for marketing communications will be deleted immediately upon withdrawal of your consent.
• Security Logs: Security activity logs are retained for 12 months for fraud detection and investigation purposes.
• Data Deletion: Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised using methods that meet industry standards.

Please note that in cases involving ongoing legal investigations or unresolved disputes, we may be required to retain certain data for a longer period until the matter is fully resolved.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. The 99sl privacy team is made up of trained, dedicated staff who are ready to assist you.

• Email: support@99sl.xyz – use the subject line "Privacy Enquiry"
• Live Chat: Available on the 99sl website, 24 hours a day, 7 days a week in Bahasa Melayu
• Response Time: We aim to respond to all privacy enquiries within 5 business days

For formal complaints relating to personal data protection in Malaysia, you may also contact the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.